When you apply for a rental through TurboTenant, you'll complete a rental application and pay an application fee. Depending on the landlord's screening preferences, your application may also include a screening report.
The application fee is non-refundable and is charged when you submit your application.
Please note: The application fee is charged when you submit your application, even if the landlord does not request a screening report afterward.
What's Included in a Screening Report?
If the landlord requests a screening report, it may include:
Credit report
Criminal background check
Eviction history report
Frequently Asked Questions
Q: Can I use my application for more than one property?
A: No. Each application can only be submitted to one property at a time. If you apply to another property, you'll need to submit a new application.
Q: Is the application fee refundable?
A: No. The application fee is non-refundable.
Before submitting your payment, you'll be asked to review and accept TurboTenant's Terms of Use, which explain that the application fee cannot be refunded.
If you believe you were charged in error or would still like to request a refund, you can submit a request using our Refund Request form. Our Accounting team will review your request and respond within 6–10 business days.
Please note that submitting a refund request does not guarantee a refund.
Q: Can my spouse or roommate share one application?
A: No. Every applicant who is 18 years or older must submit their own application. When you're applying, you can enter their information when asked if you're applying with anyone else. Credit reports and background checks are tied to an individual, so each adult applicant must complete a separate application and screening.
Q: What if the landlord isn't responding?
A: Landlords manage their own rental process, including reviewing applications and communicating with applicants.
If you haven't heard back, we recommend reaching out to the landlord directly. You can also send them a message from your renter portal. If you're unable to reach the landlord after multiple attempts, you may need to consider other rental opportunities.
Q: Can I cancel or withdraw my application?
A: If you no longer wish to continue with your application, contact the landlord or property manager as soon as possible. Please note that withdrawing your application does not make the application fee refundable.
Q: How do I check the status of my application?
A: After you submit your application, the landlord is notified and can review it from their landlord account.
The landlord is responsible for making the final decision and will notify you if they choose to move forward. If you'd like an update, you can contact the landlord directly.
💡 TurboTip: You can message the landlord directly from your renter portal if you have questions about your application or want to follow up on its status.
Q: Why was I charged if the landlord didn't request a screening report?
A: The application fee is charged when you submit your rental application, not when the landlord requests a screening report.
Submitting your application allows the landlord to begin reviewing your information. Whether or not they decide to request a screening report later does not affect the application fee.
Q: What happens after I submit my application?
A: Once your application is submitted:
The landlord is notified that your application is ready for review.
They can review your application and, if applicable, request a screening report.
The landlord will decide whether to move forward with your application and will contact you with any next steps.
TurboTenant does not make rental decisions or determine whether an application is approved.