2-step verification is a security feature that helps protect your account by requiring two forms of verification when you sign in:
Something you know – your password
Something you have – a one-time verification code (usually sent to your phone or generated by an authenticator app)
Even if someone were to gain access to your password, 2-step verification helps prevent unauthorized access to your account.
Why enable 2-Step Verification?
Enabling 2-step verification helps:
Protect your account from unauthorized logins
Secure sensitive landlord and tenant information
Reduce the risk of account takeovers or fraud
Give you peace of mind when accessing your account from new devices
We strongly recommend enabling 2-step verification in your account to keep it secure.
How to Enable or Disable 2-Step Verification
You can turn 2-step verification on or off at any time from your account settings.
Steps:
Log in to your landlord account
Go to Settings
Select Account
Click View Profile
Scroll down to the 2-Step Verification section
Follow the prompts to enable or disable 2-step verification
If you're enabling or disabling 2-step verification, you'll enter your mobile number to receive an SMS verification code. The phone number you initially entered when enabling 2-step verification is the same phone number you'll use to disable it.
What to Expect After Enabling 2-Step Verification
You'll continue to use your password as normal
You'll also be prompted to enter a verification code during login
This may happen when signing in from a new device or browser
On Mobile Web:
Steps:
Click on More
Click Settings
Click the Pencil Icon next to your information
Scroll down to the bottom and click Enable or Disable
If you're enabling or disabling 2-step verification, you'll enter your mobile number to receive an SMS verification code. The phone number you initially entered when enabling 2-step verification is the same phone number you'll use to disable it.
Using Google Voice or a VoIP Number?
Google Voice is a VoIP (Voice over Internet Protocol) service, meaning it routes calls and texts over the internet rather than through a traditional cellular network. While Google Voice technically supports SMS, TurboTenant's 2-step verification requires a real mobile number — VoIP numbers like Google Voice are not always supported and SMS verification codes may not be delivered.
If you're not receiving your verification code, check whether the phone number on your account is a Google Voice or other VoIP number. If it is, try updating your account with a standard mobile number to ensure code delivery.
💡 TurboTip: Most landlords use Google Voice to protect their personal number when marketing their properties. TurboTenant's Pro plan includes a forwarding number for all leads — giving you the same privacy and protection without needing Google Voice, so you can use your real mobile number in TurboTenant without any issues.
Frequently Asked Questions
Q: I changed my phone number and can't receive my verification code. What should I do?
A: If you no longer have access to the phone number associated with your 2-step verification, you'll need to contact our support team to update it. To protect your account and the integrity of our platform, we'll need to verify your identity before making any changes, you'll need to send us a message for further assistance.
Q: I got a new phone. Will 2-step verification still work?
A: Yes! As long as your phone number hasn't changed, 2-step verification will continue to work on your new device. If your number changed when you switched phones, reach out to our support team and we can help you update it after verifying your identity. If you have a new device and try to log in, you may be prompted to verify your new device. Click here to learn more.
Q: I'm not receiving my verification code. What should I do?
A: A few things to check: make sure the phone number on your account is a standard mobile number (not a Google Voice or other VoIP number), check that you have a signal, and confirm the number hasn't changed. If you've tried all of these and still aren't receiving the code, contact our support team for help.
Q: Can I use an authenticator app instead of SMS?
A: Currently, TurboTenant's 2-step verification uses SMS verification. If you're having trouble receiving codes via SMS, please reach out to our support team.
Need Help?
If you're unable to access your account or run into issues enabling or disabling 2-step verification, our support team can help!