Overview
With TurboTenant’s new Access Management feature, you can invite multiple users called Admins to help manage your account. This feature allows seamless collaboration so others can share the workload of managing your properties.
In the current beta iteration, Admins will have identical access to your account, which means they can perform almost the same actions as you, the primary user. Future updates will introduce more advanced control, such as customizing permissions.
Why Use Access Management?
If you have colleagues, business partners, or family members who help you manage your properties, Access Management allows you to share access to your TurboTenant account securely. You can easily add an Admin to help with tasks such as:
Communicating with tenants
Managing rental applications
Handling rent payments
Overseeing maintenance requests
By sharing access, you can distribute the responsibilities while ensuring that your Admin stays up-to-date with everything happening on your account.
How to Add an Admin to Your Account
Inviting an Admin to co-manage your TurboTenant account is simple. Follow these steps:
1. Log in to your TurboTenant account.
2. Navigate to the "Account > Setting" tab at the bottom of the left-hand side navigation bar.
3. Scroll down to the page to click "Add User" and enter the email address of the person you’d like to invite.
4. Send the invitation by clicking the “Add User” button. Once they accept, they’ll have the same access to the account as you.
You can invite multiple Admins if needed. However, please note that all Admins in this beta phase will have the same level of access.
What Can an Admin Do?
Admins have full access to all areas of your TurboTenant account, including:
Viewing and managing tenant information
Sending and receiving messages
Managing rent payments, including changing bank accounts
Handling maintenance requests
Viewing and uploading documents
Essentially, an Admin can perform any task that the primary user can, besides changing the account owner's name, email, phone number, or password.
Revoking Access:
You can revoke access for an additional user anytime by following these steps:
Go to the Account tab.
Click on Settings.
Scroll down to the Additional Users section.
Find the user you want to remove and click the Trash Can Icon to the right of their name.
This will revoke their access.
ⓘ Have ideas on how we can improve Access Management (beta)?
Share your thoughts and suggestions on our Canny feedback form and help shape the future of this feature!
Frequently Asked Questions
Q: Can I limit what an Admin can do on my account?
A: Not yet. In this beta version, all Admins will have access identical to an account owner. We plan to roll out permission control features in future updates.
Q: How many Admins can I add to my account?
A: There’s no limit to the number of Admins you can invite during the beta phase.
Q: Can Admins remove the primary user?
A: No, only the primary account holder retains the ability to delete Admins or make major changes to the account.
Q: What if my Admins don’t receive their invitation email?
If your Admin doesn't receive the invite, ask them to check their spam or junk folder. You can also resend the invitation email on the Account Settings page. If the issue persists, contact TurboTenant Customer Support.
Q: Do Admins receive emails from TurboTenant? Is it possible for Admins to receive notifications via email when new applications or rent payments are received?
A: Admins will not receive emails from TurboTenant. We are working fast to make emails part of the next update.
Q: Do Admins have the same access as the primary account owner?
A: Admins have almost the same level of access as the primary account owner. However, there are a few restrictions: Admins cannot change the account owner's name, email, phone number, password or email notification settings.
Q: If I manage the property owners' rentals and they want to access their rentals, can I provide them with access?
A: Yes, you can give the property owner access using this feature. This is great for assistants and anyone who helps you manage the rentals. Keep in mind that by giving them access, they can view all of the information you have in your account. There is no way to manage certain permissions for specific product areas.