With TurboTenant’s new Access Management feature, you can invite a secondary user called an Admin to help manage your account. This feature allows seamless collaboration so others can share the workload of managing your properties.

In the current beta iteration, Admins will have identical access to your account, which means they can perform almost the same actions as you, the primary user. Future updates will introduce more advanced control, such as customizing permissions.

If you have colleagues, business partners, or family members that help you manage your properties, Access Management allows you to share access to your TurboTenant account securely. You can easily add an Admin to help with tasks such as:

By sharing access, you can distribute the responsibilities while ensuring that your Admin stays up-to-date with everything happening on your account.

Inviting an Admin to co-manage your TurboTenant account is simple. Follow these steps:

1. Log in to your TurboTenant account.

2. Navigate to the "Account > Setting" tab at the bottom of the left-hand side navigation bar.

3. Scroll down to the page to click "Add additional users," and enter the email address of the person you’d like to invite.

4. Send the invitation by clicking the “Add User” button. Once they accept, they’ll have the same access to the account as you.

You can invite multiple Admins if needed. However, please note that all Admins in this beta phase will have the same level of access.

Admins have full access to all areas of your TurboTenant account, including:

Essentially, an Admin can perform any task that the primary user can, besides changing the account owner's name, email, phone number, or password.

1. Can I limit what an Admin can do on my account?

Not yet. In this beta version, all Admins will have access identical to an account owner. We plan to roll out permission control features in future updates.

2. How many Admins can I add to my account?

There’s no limit to the number of Admins you can invite during the beta phase.

3. Can Admins remove the primary user?

No, only the primary account holder retains the ability to delete Admins or make major changes to the account.

4. What if my Admins don’t receive their invitation email?

If your Admin doesn't receive the invite, ask them to check their spam or junk folder. You can also resend the invitation email on the Account Settings page. If the issue persists, contact TurboTenant Customer Support.

5. Do Admins receive emails from TurboTenant? Is it possible for Admins to receive notifications via email when new applications or rent payments are received?

Admins will not receive emails from TurboTenant. We are working fast to make emails part of the next update.

6. Do Admins have the same access as the primary account owner?

Admins have almost the same level of access as the primary account owner. However, there are a few restrictions: Admins cannot change the account owner's name, email, phone number, password or email notification settings.