Overview
With TurboTenant’s new Access Management feature, you can invite users called Admins or Assistants to help manage your account. This feature allows seamless collaboration so others can share the workload of managing your properties.
Right now, there are 2 types of roles offered.
Admins - This type of user has virtually identical access to your account, which means they can perform almost the same actions as you, the Account Owner. They cannot be limited to specific properties or portfolios. The exception is they cannot manage additional users, only you can do so. We recommend you fully trust the people you invite to have this role, like family members or business partners.
Assistants - This type of user can have access limited to certain portfolios or properties. They can do most things, but they cannot add/delete properties, add/edit/delete bank accounts, purchase subscriptions, modify rent payment settings, modify payment methods or bank accounts. They also cannot message renters at this time, access REI Hub (TurboTenant Accounting), or use the landlord mobile app.
Note: As of the time of this writing on 6/13/2025 only certain users have access to the "Assistant" Role. Full access should be coming in July 2025. At that time, only Premium users will be able to invite additional users.
Why Use Access Management?
If you have colleagues, business partners, or family members who help you manage your properties, Access Management allows you to share access to your TurboTenant account securely. You can easily add an Admin to help with tasks such as:
Managing rental applications
Handling rent payments
Overseeing maintenance requests
Creating lease agreements, condition reports, forms and e-signs
By sharing access, you can distribute the responsibilities in a more secure way.
How to Add an Additional User to Your Account
Inviting an Admin or Assistant to your TurboTenant account is simple. Follow these steps:
1. Log in to your TurboTenant account. Note: You must be an account owner to add additional users.
2. Navigate to the "Account > Setting" tab at the bottom of the left-hand side navigation bar.
3. Scroll down to the Additional Users section and click "Add User."
4. Enter the first & last name and email address of the person you’d like to invite. Then, choose their role.
4. Click the “Add User” button to send the invitation. Once they accept, they’ll use their own email and password to sign in to your account.
Note: You can invite multiple users as needed.
Revoking Access:
You can revoke access for an additional user anytime by following these steps:
Navigate to the "Account > Setting" tab at the bottom of the left-hand side navigation bar.
Scroll down to the Additional Users section.
Find the user you want to remove and click the Ellipsis to the right of their name, then select Delete.
This will revoke their access.
Note: Only the account owner can revoke access for an additional users.
ⓘ Have ideas on how we can improve Access Management (beta)?
Share your thoughts and suggestions on our Canny feedback form and help shape the future of this feature!
Frequently Asked Questions
Q: Can I limit what an additional user can do on my account?
A: So far the way you limit access is by the role you assign. If you want to limit a user to certain properties or portfolios, you will want to choose the Assistant role.
Q: How many additional users can I add to my account?
A: There’s no limit to the number of Admins or Assistants you can invite during the beta phase.
Q: Can Admins remove the Account Owner (primary user)?
A: No, only the primary account owner retains the ability to manage access to users. They are the only ones who may invite or delete users.
Q: What if my additional users don’t receive their invitation email?
A: Please recheck the spelling of the email (misspelling happens more than you think) and then ask them to check their spam or junk folder. You can also resend the invitation email on the Account Settings page. If the issue persists, contact TurboTenant Customer Support.
Q: Do additional users receive emails from TurboTenant? Is it possible for Admins to receive notifications via email when new applications or rent payments are received?
A: We are in the process of enabling email notifications for additional users. This is being done every week. Additional users can manage their own preferences by going to "Settings > Advanced > Notifications". Those settings will apply to all emails they receive at their email address, which could span across multiple accounts that the user helps manage.
Q: If I manage the property owners' rentals and they want to access their rentals, can I provide them with access?
A: Yes, you can give the property owner access using this feature. Consider which role works best for your situation.