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Why isn't the mobile app working?
Why isn't the mobile app working?
Having trouble with your TurboTenant mobile app? Here are a few solutions that may fix your problem.
TurboTenant Product Team avatar
Written by TurboTenant Product Team
Updated over a week ago

Our TurboTenant team understands it can be frustrating when your app doesn't work exactly how you expect.

If the mobile app isn't working for you — whether you're an iPhone or Android user — here are a few tips to troubleshoot the issue.

Update Your Phone

First, you'll want to make sure you have the most up-to-date OS (operating system) on your phone. If your phone is out of date or running on an old OS, our app may not work as efficiently as it was built to.

There are dozens of devices and operating systems on the market, and TurboTenant supports as many as we can.

Here’s how you can check if your device's OS is up to date:

Pro tip: Ensuring your OS is updated is the most common solution for users with older devices.

Update the App

Next, check to see if you have the latest version of the mobile app downloaded. You can check this by going to either the Apple App Store or Google Play Store.

To ensure your mobile app is set to automatically update, follow the linked instructions below:

Clear Your Cache

Finally, you may want to clear your cache. Doing this deletes the information that is automatically stored to your device when visiting a new site or opening app.

It's best practice to clear your cache when you've noticed your mobile app is performing slower or differently than usual.

To clear your cache, follow the instructions below:

Still having issues?

Reach out to our support team at

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