Is the Screening Fee Refundable?

The screening report fee is non-refundable

TurboTenant Legal avatar
Written by TurboTenant Legal
Updated over a week ago

After an applicant has submitted an online screening report and has paid the associated fee, the fee is non-refundable. This policy is in place because we incur significant expenses from third-party companies, including credit card processing fees, transaction fees, screening fees, and infrastructure costs.

During the final step when filling out the application, on the payment information page, there is a notification that states the screening fee is non-refundable. By selecting "Pay $55.00" you are agreeing to our Terms of Use and acknowledging the non-refundable fee.

More information about this policy can be found in our Terms of Use in section 15:

TurboTip - It is best practice to reach out to the landlord about the property to verify that it's still available before submitting an application and paying the screening report fee.

Still have questions? Reach out to our Support Team via chat or by email at [email protected]

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