After an applicant has submitted an online screening report and has paid the associated fee, the fee is non-refundable. This policy is in place because we incur significant expenses from third-party companies, including credit card processing fees, transaction fees, screening fees, and infrastructure costs.
TurboTip - It is best practice to reach out to the landlord about the property to verify that it's still available before submitting an application and paying the screening report fee.
Still have questions? Reach out to our Support Team via chat or by email at [email protected]