TurboTenant allows you to message renters right from your account. If you are a renter and want to learn more about messaging a landlord, click here! Access your conversation history, along with your renter's information, all in one place to keep the rental process smooth. Landlords can also send a bulk message to multiple renters in a few easy steps!
Messaging a Lead
Step 1 - Log in to your TurboTenant account and click on the Leads tab.
Step 2 - Click on the specific lead you would like to message.
Step 3 - Click the Messages tab, type your message, and click Send.
Bulk Messaging Leads
Maybe you want to tell all your leads about a showing, or maybe you just found the perfect tenant and need to let the rest of your leads know the rental is off the market.
Don't worry about having to copy and paste the same message over and over again - we make great communication easy.
Step 1 - Click the Leads tab within the toolbar of your account.
Step 2 - Select all leads or use the checkboxes to select the leads that you would like to message, then click the Actions button at the top of the page and select Message Leads.
Step 3 - Type your message and click Send Message.
Messaging an Applicant
Step 1: Click the Applicants tab along the toolbar in your account.
Step 2: Click View Applicant next to the name of the person you'd like to message.
Step 3: Click the Messages tab, type your message, and click Send.
Messaging Tenants
Step 1: Click the Tenants tab, then select the checkbox next to the name of the person you'd like to message.
Once checked, select "Send Message" to start the message.
You can also send messages to multiple tenants in the Tenants tab. Simply click the checkbox of each tenant you'd like to receive the message.
Step 2: Type out your message and click Send Message.
From the Messages Tab
If you haven't added any renters (your leads, applicants, or tenants), then click Add Renters.
If you already have leads, applicants, or tenants, then click New Message.
Search for the person you'd like to message using their name, then type out your message (or use one of our templates) and hit "Send."
To send a video, image, or document, click on the "+" icon, then choose what kind of file you'd like to send.
Starting a Group Message
To create a conversation with multiple renters, navigate to the Messages tab on your browser:
Click New Message.
Select multiple renters from your list.
Click Start Group Chat.
You’ll be able to send one message to all selected renters in a single thread and they'll be able to respond to you and each other.
Note: At this time, Group Messages cannot be initiated from the mobile app and renters do not have the ability to initiate Group Messages.
Using Quick Reply Templates
Quick Replies are message templates that help you save time while keeping your responses consistent and professional.
You can create your own templates or explore pre-populated messages for common situations—like application updates, rent reminders, or maintenance follow-ups.
To use a Quick Reply:
Open a chat with a renter.
Click the “+” icon in the message box.
Select the Quick Replies message icon.
Choose a pre-written reply or create your own custom template.
It’s a simple way to respond faster without sounding generic.
In the Details section shown below, you can view all files shared between you and the renter, archive a chat, export a chat, send a template, or block a renter from sending you additional messages.
