⚡️ You'll first need to ensure you've enabled partial payments to understand how your tenant can make a partial rent payment.
Partial payments are controlled at the lease level. This means you, as the landlord, decide whether or not tenants are allowed to submit a payment that is less than the full charge amount. If you are managing properties with multiple tenants, enabling partial payments can be an effective way to handle split rent payments. For instance, when co-tenants or roommates each need to pay a portion of the rent, the partial payments feature allows them to specify and submit their share independently.
If tenants tell you they cannot edit the rent amount when making a payment, it’s because partial payments are not enabled on their lease. You can update this in the lease settings if you’d like to allow it. However, if the setting was previously enabled but tenants are unable to input custom amounts due to temporary issues, you may need to review the lease payment settings or contact support for resolution.
How tenants make a partial payment (if enabled)
When partial payments are turned on, your tenants will see the option to edit the amount before submitting payment. Here’s what the process looks like for them:
Log in to their Renter Portal and select Make a Payment.
Check the box next to the rent charge, then edit the dollar amount in the Your Payment field.
Click Make Payment to finalize.
⚡ TurboTip for Tenants:
They can never pay more than the total charge.
Once submitted, a partial payment cannot be canceled or edited, so they should double-check the amount before finalizing.
What landlords should know
Default Setting: Partial payments are enabled by default unless you choose to disable them.
Best Practice: If you allow partial payments, communicate with your tenants about when and how to use this option so expectations are clear.
Record Keeping: Every partial payment will show in your dashboard, so you’ll see the running balance until the full rent is paid.