TurboTenant strives to provide our customers with quality services when it comes to completing their tenant screening reports. However, it is important to note that we have no control over the information that is contained in the report since it is generated by the credit bureau, TransUnion.
Identity Theft & Fraud on Consumer Reports
TurboTenant does not generate consumer reports, but rather only forwards the reports that are generated by TransUnion, a consumer reporting agency. TurboTenant is not required to remove accurate derogatory information from a consumer file. Any changes or updates to your screening report would have to be made by TransUnion.
Requesting Your File or Disputing a Report
In accordance with the Fair Credit Reporting Act, if you would like to request a copy of your file (at no cost to you) or have a question on the completeness or accuracy of the information used to create the consumer report, or if you would like to dispute any inaccuracies or add a consumer statement, please contact the consumer reporting agency listed below.
TransUnion Rental Screening Solutions
Attention: Consumer Disputes
PO Box 800 Woodlyn, PA 19094
Email: [email protected]
Phone: 1-833-458-6338
The customer service team is available from Monday - Friday 8:00 AM - 4:00 PM ET. Please have any documentation or information regarding your dispute on hand when you call.
Understanding Your Rights as a Consumer
You have certain rights under the Consumer Financial Bureau’s summary of rights which can be accessed here:
For further information, here is a summary of your rights as a consumer.
Inaccurate Background Check Results
Our background screening services are also provided by TransUnion. They use advanced logic to match criminal records with prospective tenants, including name, date of birth, past addresses, aliases, and other factors. It is possible that a positive criminal record match may be a record that is actually from a different person.
Landlords are encouraged to contact the court or law enforcement agency of record directly should they seek additional information, confirm accuracy, or to better understand the disposition of a criminal record associated with a screening report.
If you believe that the criminal record associated with your screening report is inaccurate, you should contact:
TransUnion Rental Screening Solutions
Attention: Consumer Disputes
PO Box 800 Woodlyn, PA 19094
Email: [email protected]
Phone: 1-833-458-6338
Still have questions? Reach out to our Support Team via chat or by email at [email protected].