What is happening to my Rentler account?
As part of our partnership, your account is being transitioned to TurboTenant.
You’ll still be able to access your Rentler account in a read-only mode, meaning you can view your existing information, but you won’t be able to make changes or add new data.
How do I access my new account?
You’ll receive a welcome email with a secure, unique link to:
Access your new account
Set your password
Once completed, you’ll be able to start using TurboTenant right away.
Can I still use my Rentler account?
Yes, your Rentler account will remain available in read-only mode so you can:
View past listings
Access historical data
However, all new activity (like listings, applications, and management) should be done in TurboTenant.
Will my screening reports transfer over?
No, screening data will not be migrated.
You can still view past applications and screenings in your Rentler account
Going forward, all new screenings will be completed in TurboTenant
Note: Screening costs may differ. TurboTenant’s Free Plan screening is currently $55.
What happens to my payments?
All payments will continue to process as expected.
However, payout timing will change slightly:
Payments may take 5–7 business days to deposit
Why does my payout amount look different than expected?
If you previously used ACH billing in Rentler, there is a change in how fees are handled:
In Rentler: Fees were charged separately to your card
In TurboTenant: Fees are automatically deducted from your payout
This may make your deposit amount appear lower than expected, but everything is accounted for.
I’m missing a payment or transaction—what should I do?
In some cases, certain transactions may not display clearly due to things like:
Negative payouts
Manual payment adjustments
Even if something doesn’t appear in your TurboTenant transaction list, the totals should still be accurate.
If you need a detailed breakdown:
Check your Rentler account for full transaction history
Or contact support for assistance
Will anything else change?
The main changes you’ll notice are:
Moving to TurboTenant for all new activity
Slightly different payment timing
Updated screening process and pricing
Otherwise, your ability to manage your rentals continues as normal.
I can't log in to my TurboTenant account — what should I do?
Make sure you're using the same email address linked to your Rentler account, and that you set your password using the link in the TurboTenant welcome email — not by creating a new account from scratch.
If you're still having trouble:
Use the Forgot Your Password? option on the login page
Check your spam or junk folder for the original TurboTenant welcome email
If your email address isn't recognized at all, contact us at [email protected] — this can happen if your account wasn't fully linked during migration
What data transferred from Rentler, and what didn't?
The following transferred automatically:
Property and tenant information
Bank account and payment method details
Payment history
The following did not transfer and remains accessible in your read-only Rentler account:
Screening reports and past applications
Lease agreements and documents created in Rentler
Message history
If property or tenant details are missing or incorrect in TurboTenant, contact our team!
My account is showing incorrect balances or late fees — what should I do?
Some accounts experienced balance or late fee discrepancies as a result of the migration. If something doesn't look right, do not pay the balance until you've spoken with our team.
What plan am I on after the migration, and will I be charged?
Your migrated account starts on the free TurboTenant plan. You won't be charged unless you choose to upgrade to the Pro plan. If you're seeing unexpected charges on your account, please contact our team.
My deposit is delayed — what should I do?
Deposits typically take 5–7 business days to process. If it's been longer than that and funds still haven't arrived, contact our team with your payment details and we'll investigate.
We offer expedited payouts in our subscription plans!
Questions? Our Colorado-based support team is available 7 days a week. Reach us at [email protected] or visit our Help Center.