Tenant and Applicant Account Reset Password Process

To log in to your TurboTenant account, you will use the email address that you signed up with when inquiring about a property or setting up a new tenant account.

Step 1 - Navigate to TurboTenant.com and click the Renter Login Link, or go into the TurboTenant Renter App:

Step 2 - Click the Forgot Password link to begin the process:

Or on the app:

Step 3 - Enter the email address you used on your application & click Send Reset Link:

Or in the app:

Step 4 - Check your email for reset instructions:

You will receive an email from TurboTenant through the email address [email protected]. If you do not see the email in your inbox, be sure to check the spam folder.

Step 5 - Click the Reset My Password link in the email:

Step 6 - Create and confirm the new password:

Enter your new password and click Change My Password to finish the process. You will automatically be logged in to your account.

TurboTip: If you have yet to set a password because you are a new user, you will use the "Didn't set your password yet" prompt! This will allow you to set up a password and get logged into your account.

If you are a landlord looking to update your password, click here to view that process.

Still have questions? Reach out to our Support Team via chat or by email at [email protected]