When a payment dispute or chargeback occurs, Stripe will withdraw the disputed funds from the bank account connected to your TurboTenant account within 24–48 hours of the dispute being initiated.
If Stripe is unable to successfully debit or deposit funds from your connected bank account, it’s typically due to one of the following issues:
Insufficient funds in the connected bank account
Incorrect or outdated bank account information
Restrictions or blocks placed by the bank
A closed or frozen bank account
Temporary bank processing failures
What To Do
Verify Your Bank Account Information
Review the bank account connected to your TurboTenant account and confirm that:
The routing number is correct
The account number is correct
The account is active and able to accept debits and credits
Ensure Sufficient Funds Are Available
If Stripe is attempting to recover disputed funds, make sure enough funds are available in the connected account to avoid additional failures or delays.
Contact Your Bank
Some banks may block ACH debits or credits for security reasons. Contact your bank directly to confirm they are allowing transactions from Stripe.
Retry Timeline
In some cases, Stripe may automatically retry the transaction after the initial failure.
Important Notes
Dispute-related withdrawals are time sensitive and may occur shortly after the dispute is opened
Failed withdrawals from your bank account may delay dispute processing or create a negative account balance. Our Trust & Safety team will reach out to you notifying you that the payment withdrawal was unsuccessful and a call will be scheduled to repay the amount
TurboTenant’s Trust & Safety team will contact you by email if additional action is required
Stripe processes the payment movement, but your bank ultimately determines whether debits or credits are accepted