Why Clear Cache and Cookies?
Clearing your browser’s cache and cookies is often the first step when troubleshooting issues online.
Your browser uses a cache to save website files, so pages load faster the next time you visit. While this usually improves performance, it can sometimes cause problems - especially when a website has been updated. Saved files in your cache may conflict with the latest version of the site, leading to errors or unexpected behavior.
By clearing your cache and cookies, you’re making sure your browser is loading the most up-to-date version of the website. This helps confirm whether the issue is coming from the website itself, rather than outdated files stored on your device.
Keyboard Shortcut for Most Browsers
If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox, you can quickly clear the cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.
IMPORTANT: Be sure to close/quit the browser, then restart it after clearing the cache and cookies.
Google Chrome
Click the Tools menu (three dotted lines in the upper-right corner).
Select History.
3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files, and select Clear Data.
4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
Mozilla Firefox
On your browser, you'll want to click on the three horizontal lines in the upper right corner, then click History.
3. On the menu to the right, select Clear Recent History.
4. In the Clear All History menu, select the time range to Everything.
5. Select the options, Cookies, Cache, Active Logins, Site settings, and Offline website data.
6. Click OK.
7. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
Safari for macOS
Click on Safari on the top menu bar, then click Settings
Click the Privacy tab
Click Manage Website Data...
Click Remove All
Click Remove Now
Go to the Safari menu in the top menu bar
Select Quit to close Safari and save your changes
Microsoft Edge for Windows 10
Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
Click Privacy, search, and services on the left-side menu.
Under the section Clear browsing data, click Choose what to clear.
Select Cookies and other site data and Cached images and files.
Click Clear Now.
Close Microsoft Edge completely for your changes to take effect.
Safari for iOS
Go to the Settings app on your device.
Scroll down to the Safari menu.
Scroll down and select Clear History and Website Data.
A pop-up will appear verifying that you want to clear the History and Data. Select Clear History and Data.
The button for Clear History and Website Data will turn gray when cache and cookies have been successfully cleared.
Google Chrome for iOS
Open Google Chrome on your iOS device.
Click on the menu toolbar in the bottom right corner.
Click Settings, then click Privacy
Select Cookies, Site Data, and Cached Images and Files. At the top, set the Time Range set to All Time.
Click Clear Browsing Data at the bottom of the screen.
Then confirm by clicking Clear Browsing Data again.