How Does Phone Support Work?

TurboTenant offers scheduled calls for our Premium Plan subscribers who have purchased the VIP Support add-on package. We offer scheduled calls instead of inbound calls to make sure that you can speak with a Support Specialist at your desired time. If you want to sign up for the Premium Plan, click here. If you are already subscribed to the Premium Plan, you can click here to purchase the VIP Support add-on.

To schedule a call and speak directly with a Support Specialist, navigate to the Need Help icon in the lower-left corner of your account. From there, click Schedule Call, to choose a time that works best for you.

You'll go through a few steps to give your Specialist relevant information designed to speed up the support process.

Fill out Session Information - So that our team of Specialists can provide you with an excellent experience, we ask that you provide information that matches the details listed on your account settings page.

Confirmation - A confirmation email will be sent to the email associated with your account. Please review the information to ensure its accuracy.

TurboTenant phone support operating hours, Monday- Friday 8 am-4 pm MST.

If you missed your scheduled call or need to reschedule, we ask that you navigate to the Phone Support module in your Account and select a new time to schedule your next call.

Phone Support is only included by purchasing the VIP Support add-on with a valid Premium Plan Subscription. If you want to sign up for the Premium Plan, click here. If you are already subscribed to the Premium Plan, you can click here to purchase the VIP Support add-on.

Currently, phone support is only available to Landlords. You can reach out to our Support Specialists through your online portal or by sending an email to: [email protected].