Autopilot Showings & Lockbox Issues

Check Your Time: Codes only work during your specific 2-hour window.

The "Lock" Button: Remember to press the "Lock" icon after entering your code.

Wait for the Reset: 3 wrong attempts will lock the keypad for 5–10 minutes.

Verify Your Window: Your code is time-sensitive. It will not work before your start time or after your window ends.

Check the Lockbox ID: Match the ID number on the back of the lockbox with the one in your instructions to ensure you are at the correct unit.

Listen for Beeps: Ensure every button press makes a sound. After entering your full code, you must press the "Lock" icon in the center to engage the motor.

Keypad Lockdown: If you enter the wrong code 3 times, the box will alarm and freeze for 5–10 minutes. Please wait for the reset before trying again.

Wake the Keypad: If the buttons won't light up, firmly tap the face of the lockbox with your palm to "wake" the sensor.

The "Press & Pull" Method: If you hear the unlock beep but the face won't open, the keys inside may be jammed. Press the front panel firmly inward while entering the code, then pull.

Clear Obstructions: Gently turn the lockbox upside down or jiggle it to shift the internal keys, as they can occasionally block the locking mechanism.

Door Alignment: If you have the key but the door won't budge, try pushing or pulling the door toward you while turning the key to align the deadbolt.

The Lockbox is Missing: You cannot locate the Smart Lockbox at the entry point.

The Key is Missing: You opened the box, but it was empty.

Sync Errors: You are within your window, but the code is consistently rejected. Our team can generate a fresh code for you instantly.

Check Your Connection: Ensure you have a cell signal. If your instructions haven't loaded, try moving to a spot with better reception.

Safety First: If the property appears unsecure or you notice any damage upon arrival, please notify us through the link in your showing text immediately.