We provide unlimited support through our help center, but we do not provide general support over the phone. Our support team is based out of our office in Fort Collins, Colorado. Support tickets are answered promptly by our highly-trained customer support team. We check tickets regularly during office hours, and we even check them at night and on the weekends.
Our online support lets us provide the best service possible. Using our online system allows us to gather technical information that we use to troubleshoot issues quickly. Online support also allows us to streamline our support and reduce costs, which allows us to keep our features free for landlords.