When viewing a payment's detail, you can check the status of the payment on the Payments page. When you view a payment, you will see important details, such as the status of the payment.
Payment Status Definitions
Created: The payment has been initiated.
Queued: As an additional security measure, the transaction is being reviewed by a financial partner.
Processing-Debit: Funds are in the process of being withdrawn from tenant bank account.
Processing-Credit: Funds are in the process of being deposited into landlord's bank account.
Settled: Funds are available in landlord's bank account.
Canceled: Payment was unable to be completed and alternate payment should be made. For more information on canceled payments, please contact firstname.lastname@example.org.
Returned: Funds were not available to be deposited into the landlord's bank account and have been returned to the tenant's bank account. For more information on returned payments, please contact email@example.com.
TurboTenant Pro Tips
- You can check the status of your payments and view other payment details on the Payments page at any time. Take a look at our article for instructions on viewing payments: How do I view my payments?
- A payment is viewable immediately and is deposited when the status is Settled.
- A payment that is Canceled cannot be saved and must be reinitiated.