My applicant says they are unable to complete the screening report.

When a landlord requests an applicant's screening report the tenant will be sent an email and prompted to verify their identity and authorize the credit bureau (TransUnion) to share their screening report with the landlord.

First, have your applicant check their spam folder for the verification email. You can resend this email if they cannot find it.

The applicant can also go directly to the TurboTenant website and log in to the account that they were prompted to create when they filled out the application. The link to the renter login is here. Once they log in, they can authorize the screening report from their application, as seen in the image below.


Still need help?

For customer service, email us at 

If the applicant cannot answer their identity questions, they can contact TransUnion directly:


Hours of Operation:
8-6pm Monday- Friday (Mountain Time)
8:30am-5pm Saturday & Sunday

Phone: 866-775-0961

Fax: 800-799-5885


They will be able to receive assistance and/or complete the identity verification over the phone.

With either option the tenant will not be charged an additional fee since the credit screening is included with the rental application.

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