Is the tenant application fee refundable?

Once a tenant has applied via the online rental application and paid the application fee, that fee is non-refundable.

The reason for this is simple: we pay a lot out of pocket to 3rd party companies, including CC processing fees, transaction fees, screening fees and hosting & infrastructure costs.

For this reason, we don't provide refunds once an application is successfully submitted.

You can read more regarding this in our Terms of Use.


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