This article is for applicants that filled out an application. If renter did not fill out an application, read more here.
Step 1 - Login
Login to your TurboTenant account.
When you completed the application, you should have set a password for your account.
If you did not create a password before, you can set one here.
Step 2- Click Approve
Step 3 - Submit the Income Questions
Applicants must provide the income amount, income frequency, and employment status. Once these questions are answered, click Next at the bottom of the page.
Step 4 - Submit the Identity Verification Questions
After submitting the income questions and clicking Next, the identity verification questions will be generated. The questions are multiple choice and must be completed before submitting the screening request. The questions are unique to each individual.
Once questions are answered click Submit button to complete the screening verification. The landlord will be notified once the report is ready to view.
TurboTenant Pro Tip
- If you are having trouble completing the verification, read our help article: My applicant says they are unable to complete the screening request.
- Applicants have a limited number of tries to complete the screening verification process.
- If you click the button Deny, you will not have the option to go back and approve the screening report later.