This article is for applicants who did not fill out an application through TurboTenant. If the renter did fill out an application, read more here.
After the landlord has sent out the request to screen a potential tenant, they will receive an email asking them to approve the screening request and answer identity verification questions.
Step 1 - The applicant can select View Screening Request on the Email Message
Step 2 - The applicant will be prompted to set a password for their own TurboTenant account.
Step 4 - Password set! Click Get Started
Step 5 - The applicant will fill out info about themselves.
Click Next: SSN & Income
Step 6 - The applicant will fill out income and employment info.
Click Next: Pay the fee
*If the landlord paid for the screening report, the payment page will be skipped. If your landlord is a Premium landlord, this will show as $45 instead.
Step 7 - Enter payment information and click Pay
Step 8 - Answer Identity Verification Questions
Identity verification questions are automatically generated. The questions are multiple-choice and are unique to each individual.
Step 9- Once questions are answered click Submit to complete the screening verification. The landlord will be notified once the report is ready to view.
Still have questions? Reach out to our team at [email protected] for additional assistance.